Services are 1-on-1 appointments between a staff person and the client that clients can schedule for any time during which the staff has hours of availability set up.
The appointment times offered for services are based on the duration you set for the service. Thus, if a service is set to have a duration of 1 hour, then your staff availability will display to clients in 1 hour appointment time slots.
We'll go over exactly how that works in detail on this page. For more information on services, please read our other documentation on -
Your services each have a set duration that breaks down your hours of availability into available appointment timeslots on the Client Scheduler. The time in your availability must be greater than or equal to your service's duration in order for appointment timeslots to display to clients who are booking with you.
For instance, if you are a massage therapist and have a Deep Tissue Massage service that lasts for 1 hour (60 minutes) and the service availability on your staff profile is set as between 9:00 AM – 5:00 PM, you could have appointments scheduled from -
- 9:00 AM - 10:00 AM
- 10:00 AM - 11:00 AM
- 11:00 AM - 12:00 PM
- 12:00 PM - 1:00 PM
- 1:00 PM - 2:00 PM
- 2:00 PM - 3:00 PM
- 3:00 PM - 4:00 PM
- 4:00 PM - 5:00 PM
Alternatively, if you have a Hot Stone Massage” service that lasts for a duration of 90 minutes (1 hour & 30 minutes), the appointment time offerings would be -
- 9:00 AM - 10:30 AM
- 10:30 AM - 12:00 PM
- 12:00 PM - 1:30 PM
- 1:30 PM - 3:00 PM
- 3:00 PM - 4:30 PM
No one would be able to book a 90 minute massage after 4:30 pm because your day is set to end at 5:00 pm. The thing to realize about setting your service durations is that there has to be enough time remaining in your availability to account for the entire duration of your last appointment.
In the example above, all the appointment times displayed based on the full service duration. If you would prefer to have your appointment start times display for example every 15 minutes to provide more options for your clients to choose from, you can do that by adjusting your Time Panel Settings (found under Settings > Time) to determine how your appointment time slots get displayed.