When you first create your TimeTap account, your email Reminder Hours will be set to 24 hours and your reminder Text Reminder Hours will be set to 1 hour. This means that when a client books an appointment, the reminder email by default is set to go out to both the client and the staff 24 hours before the appointment start time and the reminder text message is set to go out to the client 1 hour before the appointment start time. You can adjust these settings by navigating to Messaging > Messaging Settings -
You'll find the reminder hours settings at the top of the Customize Your Messaging Settings section. You can change the values of these fields (for client or staff) so that the reminder gets sent out -
- 1 hour before the appointment start time
- 2 hours before the appointment start time
- 3 hours before the appointment start time
- 4 hours before the appointment start time
- 6 hours before the appointment start time
- 12 hours before the appointment start time
- 18 hours before the appointment start time
- 24 hours before the appointment start time
- 30 hours before the appointment start time
- 48 hours before the appointment start time
- 72 hours before the appointment start time
- 96 hours before the appointment start time
- 1 week before the appointment start time
- 4 weeks before the appointment start time
- Or you can select "Don't send" and the email reminder will not get sent out
Once you've updated the reminder hours to what you want them to be set to, you'll need to click on the green Save button on the upper right -
Now, the next time an appointment is booked with you or you add an appointment for a client from the Backoffice, that appointment's messaging settings will be as you have set them.