Appointment reminder emails give clients the option to confirm their appointments as well as cancel or reschedule them. In this help doc we'll discuss how you can add a link to your text message reminders that clients can click to open a URL in their mobile browsers that confirms their appointment.
If you want to set this up, you'll need to navigate to Messaging > Appointment Templates > click on the View button across from Appointment Reminder Text Message -
That will take you to the Templates in Category page where you'll again need to click on the View button -
That will take you to the Template Profile page, where you'll need to click on the blue Edit button in the Template section. You can include the confirmation URL in this text message template by including the %CLIENT_CONFIRM_URL% email tag in the in the Body field and then clicking on the green Save button that has appeared in place of the blue Edit button -
This email tag will populate an appointment URL so that if a client clicks on it they will confirm their appointment. It may be helpful to add a few words indicating that the URL is to confirm the appointment!
When the clients receive their text message reminder they will see a URL that they can paste in a browser on their mobile device -
Once they do they will see a confirmation message as well as the appointment details -
When you go the appointment profile from the Backoffice, you'll see the appointment confirmation reflected there as well -