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How do I clear my browser cache?

Updated

Your browser sometimes locally stores things like images, website code and other data to avoid re-downloading those items each time a new page is loaded. These items get stored in your browser’s cache.

Updates to the backend of a website can sometimes result in a difference from the version that has been saved locally to your browser, which can result in unexpected errors presenting on that page. Clearing the browser cache can often resolve the issue by allowing those site updates to be properly reflected when you load the page again.

Scroll down to the browser that you use to access TimeTap below, then choose either the desktop or mobile option for specific instructions on how to reset your cache. These instructions may differ slightly depending on your browser version, device or operating system.

While resetting the cache on your device may not resolve the issue being experienced, this step will allow us to rule out some initial factors so that we can proceed with further troubleshooting.

In this help doc we'll cover - 

Chrome - Desktop / Mobile

Safari - Desktop / Mobile

Firefox - Desktop / Mobile

Edge - Desktop / Mobile

 

 

Chrome

Desktop

  1. On your computer, open Chrome.

  2. At the top right, click on More options (three dots icon) > More tools > Clear Browsing Data - 

  3. At the top, choose a time range - to delete everything, select All time. Next to Cookies and other site data and Cached images and files, check the boxes. Click on Clear data - 

Mobile

  1. On your mobile device, open the Chrome app.

  2. At the bottom, tap More options (three dots icon) - 

  3. Tap History > Clear browsing data - 

  4. At the top, choose a time range - to delete everything, select All Time. Make sure there’s a checkmark next to Cookies, Site Data and Cached Images and Files. Click Clear Browsing Data - 

 
 


Safari

Desktop

  1. On your computer, open Safari.

  2. From the menu bar, select Safari > Preferences - 

  3. Click on the Advanced tab and check the box next to Show Develop menu in menu bar - 

  4. From the menu bar, select Develop > Empty Caches - 

 

Mobile

  1. On your mobile device, open Settings.

  2. Scroll down and tap Safari - 

  3. Swipe down again and tap Clear History and Website Data, then tap Clear History and Data to confirm - 

 


Firefox

Desktop

  1. On your computer, open Firefox.

  2. At the top right, click on More options (three lines icon) > Settings - 

  3. Select the Privacy & Security panel on the left and scroll down to the Cookies and Site Data section. Click on Clear Data… - 

  4. Next to Cookies and Site Data and Cached Web Content, check the boxes. Then click on Clear - 


     

Mobile

  1. On your mobile device, open the Firefox app.

  2. Tap More options (three lines icon) - 

  3. Scroll down and tap Settings -  

  4. Scroll down and tap Delete browsing data - 

  5. Next to Cookies and Cached images and files, check the boxes. Then tap Delete browsing data - 



     


Edge

Desktop

  1. On your computer, open Edge.

  2. At the top right, select Menu (three dots icon) > Settings - 

  3. Select the Privacy, Search, and Services panel on the left, and scroll down to the Clear browsing data section. Click on Choose What to Clear - 

  4. At the top, choose a time range - to delete everything, select All Time. Next to Cookies and other site data and Cached images and files, check the boxes. Then select Clear Now - 

 

Mobile

  1. On your mobile device, open the Edge app.

  2. Tap Menu (three dots icon) - 

  3. Tap History - 

  4. Tap the trash can icon -  

  5. At the top, choose a time range - to delete everything, select All Time. Next to Cookies and other site data and Cached images and files, check the boxes. Then select Clear now - 

     

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