We recently updated our Release Notes subscription process. As of December 2, 2025, Release Notes will only be sent to subscribers/followers of our Release Notes section, as described below. Previous release notes subscribers will need to complete the new process to stay subscribed.
Our team is constantly working to bring you the best version of TimeTap. We release updates with bug fixes and platform improvements roughly every 2 weeks. By subscribing to our release notes, you will get notified whenever a new version is published so that you can stay up to date on the latest changes, improvements and fixes.
In this help doc we'll cover -
Subscribing to Release Notes
Go to the Release Notes page
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Click on the Follow button at the top of the page -
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Sign in or create a Zendesk Help Center account.
This account is different than your TimeTap Backoffice account. However, your email address may already be on file if you've submitted support requests to our team before, so you can create a password for that email address to proceed.
If you already have a Zendesk Help Center account, you'll need to sign in using your existing credentials.
If you haven’t signed in before, you'll need to click on the Sign up or Get a password button to create your account.
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Once signed in, you'll be redirected back to the Release Notes section page -
Click on Follow again and then choose New articles from the dropdown menu to get notified by email whenever new release notes get published -
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Once confirmed, you'll see that button showing Following to verify that you're now subscribed and will be notified the next time new release notes get published.
No additional email confirmation gets sent after following that section. The next update you'll get after following will be the next Release Notes update that gets issued by our team.
What Happens Next
Once you’ve signed in and followed that section, you’ll automatically receive future updates the next time we post new release notes. Here is an example email of what you can expect -
Unsubscribing to Release Notes
You can also unsubscribe directly to our release note emails at any time if you no longer wish to receive these updates (or by clicking on that Following button again when signed in on the Release Notes page and selecting Unfollow) -
Troubleshooting Email Notifications
If you have already subscribed using the process above, but have still not receiving release note emails, you should try the following -
Check your email spam or junk folder.
- Add noreply@timetap.zendesk.com to the approved list in your email client.
Verify that you followed the Release Notes page (not just an individual article).
If the issue persists, reach out to support@timetap.com for assistance.