By default, only the Account Owner has access to view or edit the Billing Info. Business-level accounts and higher can create a custom security role that allows access to this area of the account, if needed.
This help doc covers -
Viewing Billing Information
To view your account's Billing Info page, you'll need to click on your staff profile name in the upper right corner and select Billing Info from the dropdown menu that appears. Then click on the View Billing Information button on the new page -
After clicking on this button, you will be able to view your current subscription, past invoices, the current card on file, and any account balance -
Updating the Credit Card or Billing Address
Click on Edit in the Billing Information section to enter new credit card details & billing address information.
Once you've completed all required fields, click on the blue Update button to confirm the changes.
Updating the Billing Email
The email used when creating your account is what also gets set as the default email on your billing profile. The email address set on the billing profile determines the recipient for invoice emails and subscription updates.
Although the Account Owner's profile and the billing email share the same address at the start, they are 2 independent fields and can be updated separately. You can update the billing email if you wish to direct billing communications to a different address than is listed on the Account Owner's profile.
To update the billing email, you'll need to click on the staff name in the upper right of the Billing Info page and choose Change Email from the dropdown menu that appears -
Enter the new billing email address in the Change Your Email window -
Click on the blue Submit button to confirm that update.
If you would like to make additional updates to your billing profile or want to send billing communications to additional email addresses, please reach out to our team at support@timetap.com and we’d be happy to assist!