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Adding Your Availability in the Setup Wizard

Updated

If you need to add or edit availability for scheduling appointments with you, you can do this in multiple ways from your account. The methods described below get used when you set up your account for the first time.

Having your availability set up is crucial to being able to take appointments with TimeTap. Without having service availability set up, TimeTap won't know what timeslots to display to the clients who are trying to book with you. 

Your availability can be thought of like the "Open Hours" that hang on the doors to shops and restaurants across the country.

So, if your availability is set to be from 8 AM - 5 PM, then TimeTap will look to fit any appointment that a client's trying to schedule with you into that timeframe. This means that if your appointment is set to last 1 hour then the last possible appointment time would be 4 PM because TimeTap assumes you want to be closed and getting ready to head home by 5 PM.

Now that we're familiar with what Availability is, let's take a look at how to get your availability set up for the first time. When you log in to your account for the first time, you'll get prompted to go through the Setup Wizard. 

First you'll get asked some general questions about where your appointments are held and if your clients can book online or not, what kind of appointments you offer and how long they will last and then you'll get shown 3 options for when you're available for appointments - Pretty much the same times every week, Only during a certain date range or Sporadically (my schedule changes daily) - 

 

With Option 1, you'll be setting up just one day that you're available to take appointments between whatever time frames you've set aside to allow clients to schedule with you. For example, maybe you are just able to take appointments on October 17th but you don't have a regularly available schedule to take appointments.

With Option 2, you'll be setting up availability between a start and end date. So, maybe you are able to accept appointments between September 24th - October 31st of 2014. You don't want your availability to extend on indefinitely so clients will not be able to make appointments past your end date. You'll select your date range and then the days of the week during that date range that you're able to accept appointments.

With Option 3, you'll add in your availability for appointments that exists on a regular basis (like Monday - Friday between 9am - 6pm). This is for the folks who have business hours that occur on a regular, predictable pattern without an end date. 

You can see the screen flow of each option below.

 

Adding availability with Option 1: Available pretty much the same times every week

Scroll through the image gallery below to see the steps laid out for adding availability for a single day

 

 

     
 
 
 
 
 

 

 

Adding availability with Option 2: Available during a certain date range

Scroll through the image gallery below to see the steps laid out for adding availability for a date range

 

       
 
 
 
 
 
 
 

 

Adding availability with Option 3: Available Sporadically

Scroll through the image gallery below to see the steps laid out for adding availability for appointments sporadically

 

      
 
 
 
 
 
 

 

Once you have finished going through the setup wizard and adding your availability, you'll be ready to accept appointments on your mini website or on the scheduler you embed on your website.

 

Learn more about Availability

You can learn more about adding, editing, and customizing your availability from the documentation pages linked below:

  • Adding to your staff availability
  • Editing your existing staff availability
  • Removing your staff availability
  • Understanding all staff's availability from Location Profile

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