Submitting a Support Ticket in the Backoffice

Whenever you are browsing TimeTap's Backoffice, you will notice that there is a chat icon in the top toolbar to the left of your staff name and a blue Help button on the bottom right of all the pages of the app - 

If you click on the Help button at the bottom of the page, a chat window will pop up where you can type your question - 

Once you click on the button to Create New Ticket, you'll see a blank ticket appear where you can enter the subject of your message and then fill out the rest in the field below. Once you've finished typing your message, you'll need to click on the green Add Ticket button and our support team will be notified of your request - 

You can also attach screenshots by pasting them directly in the body of your message. 

When we respond to your support ticket, you will receive an email with our response. You can also review the response from within that ticket in the support portal where you submitted it.