For instance, if you are a massage therapist and have a Deep Tissue Massage service that lasts for 1 hour, and your service availability is set as between 9:00 AM – 5:00 PM, you could have appointments scheduled from -
- 9:00 AM - 10:00 AM
- 10:00 AM - 11:00 AM
- 11:00 AM - 12:00 PM
- 12:00 PM - 1:00 PM
- 1:00 PM - 2:00 PM
- 2:00 PM - 3:00 PM
- 3:00 PM - 4:00 PM
- 4:00 PM - 5:00 PM
Alternatively, if you have a Hot Stone Massage service that is set for a duration of 90 minutes (1 hour & 30 minutes), the appointment time offerings would be -
- 9:00 AM - 10:30 AM
- 10:30 AM - 12:00 PM
- 12:00 PM - 1:30 PM
- 1:30 PM - 3:00 PM
- 3:00 PM - 4:30 PM
No one would be able to book a 90 minute massage after 4:30 PM because your day is set to end at 5:00 PM. The thing to realize about setting up your service availability is that the start and end times have to account for the duration of you last appointment.
When you click on the Service Availability tab in your staff profile, you will see the date ranges of your availability as the headers of the different sections -
If you look in the main portion of one of the sections, you'll see that it is then broken up further by the name of the location where you are available during that date range -
Finally, you'll see what days of the week you have indicated that you're available on at that location during the specified date range and what hours you are available on those days. In the screenshot below, you'll see that on Mondays this staff member is available from 9:00 AM - 5:00 PM, on Tuesdays they are available from 9:00 AM - 12:00 PM, and on Thursdays they're available from 9:00 AM - 1:00 PM, have a 1 hour break from 1:00 PM - 2:00 PM, then take appointments in the afternoon from 2:00 PM - 5:00 PM -
As you view your service availability either on the Client Scheduler or by adding an appointment through the Backoffice, you should see timeslots for new appointments available at any time that you have availability set up and no other appointment or time off scheduled.
This will open your Client Scheduler on a new tab where you can click through your the panels to check out the Time panel to make sure that your appointment availability looks correct for the different services you offer -
More on service availability -