There are 2 ways to use the QR code scanning feature to allow clients to check in to their appointments -
A traditional scanning device to scan the QR code
A camera app (with a tablet or phone, etc.) which will scan the QR code
Because the different devices have different capabilities, each method requires use of a different QR code type that gets included in the email templates that are sent out to clients.
In this help doc we'll cover -
Using a Scanning Device
When using a traditional scanner, you'll need to include the email tag %APPT_QR_CODE% in your email templates. This QR code contains only the appointment ID. Once an email has been sent to a client with that QR code, a staff member can go to the Check In Only View to scan the client’s QR code directly from their email to update their appointment status to Checked In.
To go to the Check In Only View, you'll need to navigate to Dashboard > Check In Screen. From here, make sure that Appointment ID Search is selected (as this is the information the QR code holds) and then click on the Enter Check In Only View button -
From the Check In Only View, click in the text field and hold the client’s email under the scanner. The information in the QR code will then populate the appointment ID into that field, and the client can continue to be checked in through the normal process -
Using the Camera App on an Internet-Enabled Device
The other way to check students in with a QR code is by using a tablet, phone or other internet-enabled device that has a camera app. For this method, you'll need to use the email tag %APPT_CHECKIN_QR_CODE% in your email templates. This QR code contains a URL that you can open from the browser of the device that will allow you to check the client in.
First, log into the Backoffice on the device that you will be using to scan the QR code and then open the camera app. When you’re ready to scan a code, hold the camera over the QR code, but do not take a photo. A banner notification will appear that reads "Open 'TimeTap.com in [browser]'“ -
Select the banner, and you will arrive on the check in page of TimeTap (via the URL that is contained in the QR code). Scroll all the way to the bottom, and you will see the details of the appointment associated with the QR code -
Click on the blue Check In button and the appointment status will get changed to Checked In.