Recording a refund in TimeTap does not send money back to the client - it simply updates the invoice to reflect that a refund was issued elsewhere.
While TimeTap allows you to track refunds, refunds cannot be processed directly from TimeTap. If a client needs their payment returned, you’ll need to initiate the refund through your connected payment processor.
TimeTap provides the Invoice ID in each transaction description that gets sent to your payment portal, so you can copy that identifier from the invoice you wish to refund and then look up the ID in your payment portal's transactions log.
Once you’ve refunded the payment externally, you can record the refund in TimeTap to keep your invoice records accurate by clicking on the Record Refund button found in the View Transactions section of the invoice.
Check out these help docs for more detailed instructions for processing payments for each of the payment processors TimeTap supports -