The Confirmation Message that is on your Payments > Payment Settings view is the message that will display to clients if they have booked an appointment for a service or class that has a price or deposit amount associated with it and your business has a payment portal set up. If you do not have a payment portal set up or if the client books for a service or class that does not have a price or deposit amount listed, then they will see the appointment saved message that is shown under Settings > Final Confirmation.
The wording of this message should differ based on how you have the Payment Required field set. If you have the Payment Required field set to No, then your confirmation message should read something like the following -
If you set Payment Required field set to Yes, then you'll want your confirmation message to clearly say that payment is required at this time in order for their appointment to be confirmed. Should you set Payment Required to Yes, then your confirmation message should read something like this -
No matter if you set Payment Required to Yes or Payment Required to No, you'll have access to the same list of email tags as you would use for the Appointment Saved Message. For a full list of tags available to you for this confirmation message, please visit our Email Tags List.
At the bottom of your General Payment Settings, you'll see a few text editor for your confirmation messages. There are multiple confirmation messages that are dependent on if you have payment required, if you have staff confirmation required and how many appointments the client is booking - we have the Payment Optional Confirmation Message (Single Appointment), the Payment Optional Confirmation Message (Multiple Appointments & Course Set Registrations), the Payment Optional, Staff Confirmation Required Message, the Payment Required Confirmation Message and the Payment Required, Staff Confirmation Required Message. Just make sure to include the %PAYMENT_BUTTON% tag in your confirmation messages!
Once you're done entering your new confirmation message, click on the Save button on the upper right to commit your changes.
If you have a payment portal set up, you'll now see that the confirmation message that shows on the last page of the scheduling flow when you book an appointment for a service or class with a price or deposit amount listed is the confirmation message that you saved!